A thoughtful introduction
Discovery Set
24 Size 1 diapers, 8 kinds to try. From $35, with a Premium Gift Edition for $45.
Choose a Discovery EditionReturns Made Easy
We want you to love your New Bums Box. If something isn’t right, we’re here to help.
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Our Promise to You
Love It or Return It
Not 100% happy? We’ll make it right.
Hassle-Free
Simple returns process designed for busy moms.
Fair & Honest
We follow Canada’s consumer protection guidelines.
Here to Help
Our team is always just an email away.
Our Return Policy
- ✓Returns accepted within 30 days of delivery.
- ✓Items must be unopened, unused, and in original condition.
- ✓Due to the nature of our product (diaper samples), we cannot accept returns on opened items for hygiene reasons.
- ✓Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
- ✓Refunds are issued to the original payment method within 5–7 business days of receiving your return.
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How to Start a Return
1
Contact Us
Email us with your order number and reason for return.
2
Get Return Instructions
We’ll send you the return address and next steps.
3
Ship It Back
Package your item securely and ship it back to us.
4
We’ll Take Care of the Rest
Once we receive your return, we’ll process your refund.
Returns Questions
QWhat items are eligible for return?+
Unopened, unused items in their original condition may be eligible for return within the return window.
QHow long do I have to make a return?+
Returns are accepted within 30 days of delivery.
QWho pays for return shipping?+
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
QHow long will it take to receive my refund?+
Refunds are issued to the original payment method within 5–7 business days after we receive the return.
QWhat if my item arrived damaged or incorrect?+
Please contact us and we’ll help make it right.